“Handmade Magic for Every Occasion”

Frequently Asked Questions

Question 1: What services do you offer?

We specialize in custom party favors, luxe event décor, and digital creative products. This includes decorated treats, custom chip bags, balloon garlands, backdrops, arch walls, and digital templates.

Question 2: How do I place an order?

Orders can be placed directly through our website or by contacting us via email or phone. Once we confirm your details, a deposit is required to secure your order.

Question 3: How far in advance should I book my event or place an order for custom items?

We recommend booking 2–3 weeks in advance for custom favors and at least 4–6 weeks in advance for larger event décor projects to ensure availability. Rush orders may be accepted depending on our schedule and will include a rush fee.

Question 4: Do you ship custom favors?

Yes! Certain products like chip bags, labels, and digital designs can be shipped nationwide. Perishable or delicate items (like decorated strawberries) are pickup or local delivery only.

Question 5: Do you request a deposit?

Yes. A non-refundable deposit is required to begin all custom projects. The remaining balance is due before pickup, delivery, or event setup.

Question 6: Can i bring my own design ideas?

Absolutely! We love collaborating with customers. You can share your inspiration photos, color schemes, or themes, and we’ll bring your vision to life with our luxe touch.